Your Wellbeing Is Our Priority

93k Responsible Gaming — Guidelines for a Safe and Healthy Gaming Experience

Gaming should be a source of enjoyment — not stress or anxiety. 93k believes responsible gaming means knowing yourself, recognizing your limits, and seeking help when you need it.

93k's Promise: Your Wellbeing Always Comes Before the Business
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18+ Adults only

Protection Tools Offered by 93k

93k provides multiple active tools to support responsible gaming — available to use at any time.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period.

Loss Limit

Gaming stops automatically once you hit a set loss amount. The most direct way to keep financial losses under control.

Session Timer & Reminders

You'll receive a reminder after playing for a set amount of time. Staying aware of how long you've been playing is the first step toward responsible gaming.

Cooling-Off Period

Give yourself a temporary break lasting anywhere from 7 days to 6 months. During this period, logging in will not be possible — put your decision into action.

Self-Exclusion

Option to close your account for an extended period or permanently. When things get serious, this is the strongest protection available.

Reality Check

Regular break summaries show your gaming activity — how long you played, your wins and losses. Stay connected to reality.


What Is Responsible Gaming and Why It Matters

Online gaming is a healthy source of entertainment for millions of people. But like any form of entertainment, it's enjoyable only within limits — problems arise when those limits are crossed. 93k's responsible gaming policy is built around this truth.

Responsible gaming isn't just about playing less — it's about playing mindfully. Knowing your budget, managing your time, and taking a break when gaming starts to feel stressful are the foundations of responsible play.

When Is Gaming Entertainment and When Does It Become a Problem?

The line between recreational gaming and problem gaming isn't always obvious. A few simple questions can help you figure out where you stand — are you playing beyond your budget? Are you placing bigger bets out of frustration after a loss? Is gaming affecting your family life or work?

If you answered yes to any of these questions, it's worth taking seriously. But there's no need to panic — recognizing the problem early and seeking help makes it possible to overcome problem gaming.

How 93k Supports You

93k goes beyond just providing tools. Our support team is specially trained in responsible gaming. If we notice concerning changes in a member's gaming pattern, we reach out directly — without judgment, with a genuine desire to help.

  • Gaming history is analyzed to identify risky patterns.
  • If our support team notices concerning behavior, they will reach out to you proactively.
  • Self-exclusion requests are processed within 24 hours.
  • All marketing communications are completely suspended during self-exclusion.
  • A cooling-off period is confirmed before any account is reopened.

The Role of Family and Loved Ones

Worried about someone close to you? 93k is here for you. If you believe a family member is struggling with a gaming problem, reach out to our support team. We will help in every way we can while keeping everything confidential.

A family member who wants to close an account or set limits can arrange this through support, with the account holder's own consent.

Protection of Minors

93k is strictly off-limits to anyone under 18. Age is verified through KYC. If you think a minor may have access to 93k on your device, set a PIN or password and notify our support team.

Ask Yourself

If you answer yes to 3 or more of the questions below, consider reaching out for help.

Are you spending beyond your budget on games?
Are you playing more to try to win back what you've lost?
Finding It Hard to Stop?
Is Gaming Affecting Your Family or Work?
Are you turning to gaming to cope with stress?
Are You Hiding Your Gaming from Others?

Keep in mind: Asking for help isn't a weakness — it takes courage.

How to set your limits

1
Log In to Your Account

Log in to the 93k website or app.

2
Go to Settings

Click the profile icon and go to the "Responsible Gaming" section.

3
Choose your limit

Set a deposit limit, loss limit, or session timer — whatever works best for you.

4
Confirm

Decreasing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period.

Direct support: For self-exclusion or urgent assistance, contact us via live chat or [email protected]-. We're here to help.


Signs of problem gaming

Watch out for the signs below. Noticing them doesn't necessarily mean addiction — but they deserve your attention.

Overspending your budget
Inability to accept losses
Skipping Sleep or Meals to Play
Relationship strain
Gaming with Borrowed Money
Hiding time spent gaming with lies
Feeling Restless When Not Gaming
Loss of Focus at Work

What to do if you spot a problem

Take a Break Now

Set a cooling-off period. A 7-day or 1-month break can often bring much-needed clarity.

Set Your Deposit Limit

Set a deposit limit now to stop financial losses from going any further.

Talk to Someone

Tell a trusted friend or family member. Carrying it alone is hard — sharing the burden makes it lighter.

Activate self-exclusion

For long-term support, contact 93k and close your account.


6 Simple Rules for Enjoyable Gaming

Follow these simple habits and gaming will always stay fun — never a burden.

1
Set your budget in advance
Decide how much you can afford to spend before you start playing, and stick to that limit strictly.
2
Set a time limit
Decide how long you'll play each day and use a timer to make sure you don't go over.
3
Don't chase your losses
Thinking "just a few more bets and I'll win it back" after a loss is a dangerous mindset. Accept the loss and take a break.
4
Don't play when you're stressed
Avoid gaming when you're angry, anxious, or under stress — your judgment isn't at its best in those moments.
5
Take Regular Breaks
Take at least a 10-minute break every hour. Stand up, drink some water, and stretch your legs.
6
Don't Make Gaming Your Only Source of Entertainment
Family, friends, hobbies — keep multiple sources of enjoyment in your life. Let gaming be just one part.

Responsible Gaming FAQs

Direct answers to the most frequently asked questions.

Your account balance will remain safe. You will have the opportunity to withdraw your balance before self-exclusion takes effect. Once active, you will not be able to access your account or play any games.

Gaming will be paused during the cooling-off period, but you can still contact support. Our team is always available to help with account information or any other assistance you may need.

Lowering your deposit limit takes effect immediately. Increasing it requires a 24-hour waiting period. This is intentional — to prevent impulsive decisions made in the heat of the moment.

Contact 93k support and explain the situation. We will do our best to assist while maintaining full confidentiality. Please note that we are legally unable to make changes to an account without the account holder's consent.

Yes, it's entirely possible. Gaming addiction is a mental health condition — and it's treatable. The first step is acknowledging the problem. From there, seeking support, using the available tools, and getting professional help when needed can make all the difference. Countless people have recovered by taking this path.

Play Responsibly — Keep the Fun Going

Join 93k and use our responsible gaming tools to create a safe and enjoyable experience for yourself. Your wellbeing is at the heart of everything we do.

18+ For adults only. Terms and conditions apply.

Our Responsible Gaming Commitment
Set a deposit limit for free
Cooling-Off Period & Self-Exclusion
Responsible Gaming support in Bengali, available 24/7
Marketing messages paused during self-exclusion
Minor Protection — Strict Age Verification
Reality Check & Session Timer
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